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Salesforce Administrator

Study Method
Online
Provider
RMIT Online
Start Date
Enrol anytime

Course Overview

Since its inception in 1999, Salesforce has almost single-handedly revolutionised the CRM space. If you’re looking to upskill or pivot into Customer Relationship Management, fluency in Salesforce is as good as mandatory.

The good news is jobs are on the rise. Forecasts estimate there will be over 38,000 jobs created through Salesforce in Australia by 2022 (up from 17,000 in 2018). To put that in perspective, Australian universities only pump out about 5,000 tech graduates each year. This is an incredible opportunity for IT professionals, marketing leaders and new graduates to take advantage of this skills gap. Whether you want that coveted Salesforce Admin badge or not.

What You'll Learn

  • Understand the basics of the Salesforce platform
  • Get practical examples of Salesforce Administrator skills
  • Examine Salesforce features from an end user perspective
  • Study data validation, debugging and app customisation
  • Learn to respond to common business requirements
  • Master the Salesforce Administrator configuration options

Study Method

  • Online
    Online delivery - online course content with the exception of assessments and work placement
  • Blended
    Blended delivery - both online course content and partial face to face requirements
  • In-class
    In class delivery - predominately face to face course content conducted at a specific location
  • Virtual
    Virtual Delivery - Live and interactive classroom-style learning conducted completely online

Duration and Study Load

  • 6 weeks
  • 100% online

Delivery

The competitive edge of our course, is you'll be working in a Salesforce Lightening environment to practice hands-on skills which will involve setting up a whole company in Salesforce.  Weve designed it in collaboration with Salesforce to prepare you for the Administrator exam (if you'd like to pursue that path). You'll master the fundamentals of Salesforce management, get mentored from experienced CRM professionals, learn how to automate business processes, train other users and create reports and dashboards. The best part? When you finish the course, you'll have the knowledge AND the practical skills to set Salesforce up in your workplace.

Course Features

100% online – The freedom of online learning means you can study around your work and life commitments. It’s the same qualification but built around your schedule.

Real-world skills – Our courses and degrees are all about practical learning. Get job-ready skills you can actually apply or build a portfolio to show future employers.

Industry connected – We work closely with leading industry partners to make sure our courses are relevant for the future of work.

Network –  Studying online doesn’t mean you are studying alone. You’ll join a powerful global network of peers, academics and industry experts.

Supported community – Take advantage of the team of RMIT Online staff who are there to help you along your journey.

RMIT credential – Your skills will be rigorously assessed and recognised by one of Australia’s most innovative and respected technology institutions, not to mention employers in the field.

Subjects

Core Modules
Introduction to CRM
  • CRM essentials
  • Cloud computing
  • Software as a service
  • Platform as a service
Get your organisation ready for users
  • Set up the company profile
  • Enable mobile access
  • Set up and manage users
  • Troubleshooting
Mobile security and data access
  • Security and data access
  • Manage user access rights
  • Object customisation
Manage data reports and dashboards
  • Loading and backing up data
  • Report builder
  • Data visualisation and dashboards
Automation and support system
  • Automating business processes
  • Workflow rules
What's next
  • Project reflection with peers
  • Tap into industry experts
  • Future exploration on emerging trends
Want more information about the subjects for this course?
Get the Course Guide

About RMIT Online

A world-class education delivered 100% online.

RMIT University is a world leader in Art and Design, Architecture and the Built Environment, Engineering, Accounting and Finance, and Business and Management Studies. Ranked among the top 15 universities in Australia and 16th in the world for universities less than 50 years old, RMIT is known for being industry-led and producing exceptional career outcomes.

One of Australia’s original tertiary institutions, RMIT University has earned an international reputation for creating exceptional, employable and highly skilled graduates who want more out of their careers. We offer vocational, undergraduate and postgraduate programs across a broad range of disciplines, on-campus in Australia and around the world.

RMIT is now taking this excellence in work-connected learning online. Our new 100 per cent online, intensive postgraduate programs are designed for ambitious working professionals who are aiming high with their careers.

This carefully selected range of online programs brings together the academic rigour and industry connectivity of the on-campus versions and optimises them for the digital world. You’ll learn how to push the boundaries of what’s possible, create valuable connections and take your career into your own hands.

RMIT Online is Registered Training Organisation (RTO #3046)