- There is government funding available in NSW only.
Course Overview
The nationally recognised BSB30120 Certificate III in Business (Customer Engagement) will give you a great introduction to the business world and arm you with the tools to provide service that keep your customers coming back. Customer engagement is all about goal setting to achieve positive customer experience. Understanding customer needs and providing qualified advice builds customer loyalty and a brand reputation. You will learn how to use industry essential skills like planning for success, producing
documents, working as part of a team, delivering quality service, and managing feedback and complaints, to make it easier for customers to connect with your brand.
Job Outcomes
Potential career outcomes could include:
- Executive Assistant
- Office Assistant
- Receptionist
- Customer Service
- Representative
What You'll Learn
- Support personal wellbeing in the workplace
- Participate in sustainable work practices
- Participate in sustainable work practices
- Deliver and monitor a service to customers
- Maintain business to business relationships
Recognition
Study Method
- OnlineOnline delivery - online course content with the exception of assessments and work placement
- BlendedBlended delivery - both online course content and partial face to face requirements
- In-classIn class delivery - predominately face to face course content conducted at a specific location
- VirtualVirtual Delivery - Live and interactive classroom-style learning conducted completely online
Duration and Study Load
- Up to 12 months
Course Features
- Customised study schedule to suit work and life commitments
- Simulated business scenarios to get you practising on the skills
- Easy-to-use online campus portal with around-the-clock access to industry-leading education
- Dedicated support from an experienced mentor and wellbeing advisor
- Mobile study from anywhere with an internet connection
Recognition of Prior Learning
- Recognition of prior learning is an assessment process that involves assessment of an individual’s relevant prior learning (including formal, informal and non-formal learning). If you think you have sufficient evidence to show that you have the skills, knowledge and experience to prove competency in one or more units of competency, please contact us
Subjects
About MCI Institute
Open up the possibilities of your career! Earn nationally recognised qualifications valued by companies across Australia, gain practical skills based on what employers value and need in the workplace and access recognised credit towards a university degree.
MCI is an award-winning, education provider, proudly taking home 33 awards in the last 18 years, including placing on the 2020 AFR Most Innovative Companies List. They make education within your reach through supported online delivery so you can study anywhere, anytime, to achieve your career goals. Our experienced team provides you with the support for the duration of your study and will be there to celebrate when you reach graduation.
Management Consultancy International Pty Ltd is a Registered Training Organization (RTO 91088)