Course Overview
Salesforce is the global leader in CRM platforms, allowing organisations to connect customer data and deliver personalised customer experiences.
Build confidence in managing Salesforce in your workplace with this 100% online course taught over six weeks. Under the guidance of experts from leading businesses, you’ll learn to apply best-practice administrator skills.
You’ll be taught how to set up an organisation in Salesforce, create users, understand applications, automate processes and gain the skills to set up reporting dashboards that deliver real-time business insights.
Join weekly classes to acquire fundamental skills in the Salesforce ecosystem and work through case studies and automated processes, all using a live Salesforce environment.
By the end of the course, you’ll be prepared to take the exam to become a Certified Salesforce Administrator if you’d like to.
Who's It For?
This course is designed for anyone working in an organisation using salesforce.
Whether you’re in the public service, an IT administrator, Operations Manager or Sales and Marketing professional this course will grow your confidence in making your Salesforce set-up work for your business needed.
Whilst a short background using Salesforce would be beneficial, the course is also catered for users lacking formal training, or aspiring to take advantage of the future growing job market.
The course is also suitable for entrepreneurs or operational professionals looking to foster business growth and apply Salesforce to their organisation.
What You'll Learn
- Understand salesforce setup, activity management and enterprise collaboration
- Set up users, apply customisation, implement key security protocols
- Learn to respond to standard business data management requirements
- Understand sales and marketing capabilities and implement automated processes
- Set up analytics capabilities (including reporting and dashboards)
- Optimise service and support applications that enhance automation
- Understand and evaluate successful CRM implementation
- Deliver effective salesforce communication in diverse business environments
Study Method
- OnlineOnline delivery - online course content with the exception of assessments and work placement
- BlendedBlended delivery - both online course content and partial face to face requirements
- In-classIn class delivery - predominately face to face course content conducted at a specific location
- VirtualVirtual Delivery - Live and interactive classroom-style learning conducted completely online
Duration and Study Load
- 6 weeks (8 hours per week)
Delivery
- Online, Tuesdays or Thursdays 7:30pm
Course Features
UC Endorsed
- Backed by the reputation of one of Australia’s top 10 universities (THE World University Rankings 2021).
Industry-ready
- University expertise with practical workforce skills. Taught by industry experts.
Fast and flexible
- Short courses that fit in with your busy lifestyle.
Testimonials
-
"I enjoyed the hands-on nature of the course and having an open dialogue with the tutor and other students."Nicholas Foster
Additional Information
The use of Salesforce by organisations in Australia is overgrowing. Latest reports show Salesforce related jobs are set to grow by 106% to 175,300 in Australia by 2026 (IDC White Paper, “The Salesforce Economy in the Next Six Years”).
As more government departments move to adopt salesforce, the demand for Salesforce professionals in the Australian Capital Territory is strong, with a shortage of qualified administrators.
Subjects
About University of Canberra
The University of Canberra (UC) is a hub of learning, practical courses and innovative research. It is a place where ideas are born, creativity is explored and opportunity is created.
UC is a university for the professions, dedicated to providing immersive student experiences focused on employability outcomes.
We have been recognised as the fastest rising university in Australia (QS, 2022) and have been ranked number one in Canberra for full-time employment for four years in a row (Good Universities Guide 2022).
This success is in part due to our two-pronged focus, encompassing progressive, expert teaching alongside strong ties to industry. This means that students enjoy real-world work experience and get a taste of their future careers, even before graduation.