SERVICE DESK ANALYST - AFTER HOURS SUPPORT
WELLINGTON
Fujitsu is a diverse global organisation with over 120,000 employees, offering a full range of technology products, solutions, and services to customers in more than 180 countries. We know that using our experience and the power of ICT to shape the future of society with our customers can only be achieved through a flexible and respectful approach to work.
Fujitsu Oceania is focussed on winning our customer’s trust to improve their businesses, supporting our people to reach their full potential and doing good things for society, all whilst delivering sustained profitable growth.
Work with a giant of technology:
We are seeking digitally savvy and enthusiastic individuals to join us on our Auckland after hours Service Desk. This is multi-client Service Desk that provides “after hours” technical support to Fujitsu’s customers, so you must be available to work evenings, nights and weekends on a roster basis i.e. outside of normal office hours.
As a Service Desk Analyst with Fujitsu you will provide exceptional customer service and respond to phone, e-mail and on-line inquiries promptly, courteously and efficiently. You will also maintain records and log reported incidents using an IT Service Management tool and structured methodologies.
While an IT certification or some previous technical support experience would be great, what is most important are your Customer Service skills - you'll be someone customers enjoy interacting with due to your friendly persona, excellent communication skills and can-do attitude.
This role will give you the opportunity to learn and progress your career in IT Services. Many of our Service Desk Analysts have gone on to excel in roles in Desktop, Server, Team Leadership and other areas of IT Service Management.
Building your own path to success:
To be successful in this role, you will have:
- Previous experience in a customer focused role
- An interest or experience with technology, particularly in a Microsoft environment (desirable)
- Excellent verbal communication skills
- Self-motivation and ability in punctuality, time management, presentation and administration
- Problem solving skills
Come Share our Vision:
We aim to create an employee experience that embraces diversity, inclusion and belonging. We’re focused on flexible work options and a range of rewarding benefits. If you want to work in the way that suits you and our customer’s best, come and find your future at Fujitsu.
Work your own way: https://www.fujitsu.com/au/about/careers/own-way/index.html
Achieve together: https://www.fujitsu.com/au/about/careers/achieve-together/index.html
Our Process: https://www.fujitsu.com/au/about/careers/trusted/index.html
Fujitsu: Empowering human difference
Fujitsu complies with government legislation in various jurisdictions which in certain circumstances may impose a requirement that certain workers be vaccinated against COVID-19 (or otherwise have a valid exemption). Also, for client facing roles, many of our customers require our staff to be vaccinated to attend their workplaces. Based on Fujitsu’s assessment of workplace risk and the safety and wellbeing of our people and consultation with our staff, Fujitsu has introduced a Vaccination Requirements policy which requires all persons entering a Fujitsu workplace, attending a Fujitsu work-related event, or entering other premises to undertake work on Fujitsu’s behalf to be up to date with COVID-19 vaccinations or the subject of an appropriate exemption (and to provide evidence of the same). Consequently as a result of Fujitsu’s policy, and, where applicable, customer and legislated vaccination requirements, Fujitsu requires all new employees to be up to date with COVID-19 vaccinations or have an authorised exemption approved by Fujitsu’s Crisis management Team (CMT). Recruits will be required to provide evidence of their vaccination status as part of the recruitment process.
