The Company:
At Nextt, for more than 20 years we have been making a difference by supporting people with disability and/or mental health challenges to achieve their goals and to live an independent life. We employ over 1800 staff and services across NSW, VIC, QLD and SA, we provide quality, person-centred support to more than 1500 clients each year.
Join our team and support our clients to get more out of life!
- The role: We are seeking a full time Schedulers based in our Brisbane Office with experience working in the similar role in Disability/Mental Health sector. Reporting to Senior Scheduler, scheduler day-to-day activities will include the following;
- Provide exceptional customer service in a timely manner.
- Ensure support workers are placed into active shifts based on individual participant needs and follow up progress
- Ensure complaints & compliments are dealt efficiently
- Record Management & Data Entry tasks
- Support and guide a pool of Disability Support Workers with their day-to-day activities
- Working closely with our Customer Relations Managers & Intake Managers to develop teams of care for participants
- Identifying shortfalls and managing proactive solutions within the team
Essential Criteria
Please consider this role if you interested in learning and growth to get more out of life and enriching your career. To be successful in these roles, you will need to meet the following criteria;
- Strong customer service experience (mandatory)
- Possess excellent computer literacy including Microsoft Word, Excel and Outlook;
- Have excellent written & oral communication skills, influencing & negotiation skills and critical problem solving skills
- Possess excellent organisational, time management skills and attention to detail
- Have previous experience of working in a scheduling role;
- Clear NDIS Worker Screening Check, Working with Children & the right to work in Australia.
Working with us,
Nextt is a national company with employment opportunities across all our offices
Nextt is a genuinely diverse, supportive workplace where your unique skills and professional contribution will be appreciated and valued
We value the lived experiences of our employees
Workplace diversity is highly valued at Nextt and we recognize a diverse workforce is beneficial for our employees and those who utilize our services
We are looking for someone who has a sincere passion for social inclusion and supporting people gain access to all aspects of their local community. If you share our passion and values and are Principled, Committed, Responsive and Creative then this may be the role you have been looking for.
Apply now if sounds like you
For a confidential Discussion do not hesitate to contact:
Gabriel Bueno - Senior Recruitment Partner
02 8736 7223 - [email protected]
