Collie Pizza Pty Ltd t/a Domino's Pizza Collie
Shift Runner (ANZSCO 621511 - RETAIL SUPERVISOR)
$45,000 - $55,000
Permanent/Full-time
Duties and responsibilities:
- Supervise a small team within either the delivery services or the in-house sales services
- Interview, recruit, performance manage, reward, counsel and discipline employees, in collaboration with Store Manager
- Train staff on how to handle sales and difficult customers, and manage staff grievances
- Implement rosters, plan and prepare work processes and assign staff to specific duties
- Ensure customers are receiving prompt services and correct products as per their orders
- Maintain a close watch on the quality of the offerings - before they are passed on to customers
- Ensure signages, promotions, pricing are correctly displayed and adhered to
- Manage and respond to customers’ inquiries, and resolve customer complaints, in consultation with Store Manager, where necessary
- Undertake inventory control - to ensure the replenishing of raw supplies in a timely manner
- Ensure raw supplies are correctly stowed, rotated and discarded, when appropriate
- Ensure food-safety legislation and procedures, cleanliness procedures, as well as workplace safety procedures for employees, customers and suppliers, are adequately propagated/published and adhered to
- Undertake cash control and end-of-shift till re-conciliation
- Monitor GPS system management of delivery vehicles
- Undertake regular training with franchisor for upgraded/new products and then onward train new/existing staff
- Assist Store Manager in completing and submitting weekend paperwork to head office.
Qualifications
Cert II or above in relevant field
Minimum one year experience
Other combination of qualifi cation/experience will be considered on a case by case basis
